APTECH CERTIFIED IN AVIATION, TOURISM AND HOSPITALITY PROFESSIONAL
- Aptech Certified Customer Service Professional
- 6.8 Months*
To join this career-building course, you need class 12 or 10+2 in Arts, Science, Commerce or any other field. A 3-year diploma in engineering or other field, from a state board of technical education, is also accepted.
Program Summary
- Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales.
- This course will help you study service sector from close quarters and understand how Customer Service Executives add value to the business. You will also get trained in selling skills & techniques and fundamentals on social media marketing so that you are fully prepared to work with the topmost firms and handle customer interaction for them across different platforms.
- The curriculum is designed to enable a cohesive learning experience for you and make you job-ready with excellent communication skills along with a strong hold on Microsoft Word & Excel.
COURSE COVERS
This course provides you in-depth training in communication and presentation skills. You will learn to deal with the customers professionally and market your company’s products.
As you develop the required skillset for selling products & services, you will also learn more about customer journey and purchase patterns with the help of our lessons in social media marketing.
CURRICULUM
- Presentation and Communication Skills
- Grooming Skills
- Personality Development
- Customer Service
- Selling Skills and Techniques
- MS Word-basics
- MS Excel
- Understanding Social Media Marketing
HOW TO JOIN/ ELIGIBILITY
To join this job-oriented course, you need class 12 or 10+2 in Arts, Science, Commerce or any other field. A 3-year diploma in engineering or other field, from a state board of technical education, is also credible.
COURSE HIGHLIGHTS
- Understand fundamentals of communication
- Develop conversational skills
- Learn relevant skills for selling products & services
- Learn the features and enhancements of Microsoft Word
- Learn how to create spreadsheets and reports using Microsoft Excel
- Learn basics of Social Media for marketing
JOB ROLES
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