At Eduleem, we strive to deliver high-quality education and training programs. We understand that circumstances may arise requiring cancellations or refunds. This policy outlines the terms and conditions for cancellations and refunds for our courses and services.
Cancellation Policy
Course Cancellation by the Student
- Students may cancel their enrollment up to 7 days before the course start date to receive a full refund.
- Cancellations made within 7 days of the course start date will incur a 10% administrative fee deducted from the refund.
- Cancellations made after the course start date will not be eligible for a refund.
Course Cancellation by Eduleem
- In the unlikely event that a course is canceled by Eduleem, students will receive a full refund, including any registration fees.
Cancellation for Online Courses
- Access to online course material is non-refundable once the course content has been accessed or downloaded.
Workshop/Events Cancellation
- Workshop registrations are non-refundable but may be transferred to a future event or participant with prior approval from Eduleem.
Refund Policy
Refund Eligibility
- Refunds will only be processed for cancellations made according to the terms outlined above.
- Refunds for payments made through credit/debit cards will be issued to the original mode of payment within 7–14 business days.
Non-Refundable Items
- Registration fees, course material charges, and any taxes paid are non-refundable.
- Special offers or discounted enrollments are not eligible for refunds.
Refund Process
- To request a refund, please email us at info@eduleem.com with your enrollment details, payment receipt, and reason for cancellation.
- All refunds will be processed within 14 business days after the request is approved.
Partial Refunds
- For students withdrawing from multi-week courses, refunds may be prorated based on the number of sessions completed, provided the withdrawal is approved.
Payment Errors
In case of duplicate payments or transaction errors, please notify us immediately at info@eduleem.com. Refunds for such errors will be processed within 7 business days after verification.
Changes to This Policy
Eduleem reserves the right to update this cancellation and refund policy at any time. Changes will be communicated on our website and will take effect upon posting.
For any questions or concerns regarding cancellations or refunds, please contact us at info@eduleem.com.